Executive Job : Head of ER & Engagement : executive-i : designed for the executive

Head of ER & Engagement

London

£75,000 - £80,000 + benefits

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As a key member of the senior HR leadership team, you will design and implement the Employee Relations and Employee Engagement strategy for CQC which directly impacts the organisations performance.

Key Responsibilities:

• Develop and deliver an effective ER and Employee Engagement strategy that will facilitate staff engagement on the delivery of the organisation agenda.
• Own the consultation and negotiation process for CQC and working with subject matter experts will lead negotiations and consultations with the Trade Unions and Staff Forum and ensure that the secretariat function for the consultative forums is operating effectively.
• Work with project leads and HR BPs to develop and deliver the consultation and negotiations and employee engagement requirements on specific projects.
• Liaise with Cabinet Office on employee relations issues including arranging Period of Reflection meetings that are required as part of the redundancy process.
• Responsible for the delivery of the staff survey within CQC and work with the ET to ensure that each Director takes responsibility for the actions plans that result from the feedback provided.
• Develop and implement and employee engagement framework for CQC. Monitor progress on the key deliverables against the employee engagement agenda
• Co-ordinate communications that are issued from OD & HR to the business and work closely with the Engagement Directorate to ensure consistency of messages that are shared with staff.
• Responsible for the maintenance and development of the People Management policies for CQC ensuring that they are fit for purpose and take into account any changes in legislation or best practice.
• Ensure that equality, diversity and human rights implications are understood and acted upon.
• Management of the ER and Employee Engagement team.

Person Specification:

Knowledge & Experience

• A track record of success as an employee relations and engagement professional, with experience of operating in a unionised organisation.
• Evidence of success in both establishing and implementing a staff survey.
• Proven experience of project management in reactive or challenging situations.
• Strong track record of developing and implementing creative solutions to the management of complex communication-related issues.
• Evidence of working collaboratively to engage with a range of internal partners to achieve demanding communications objectives.
• Evidence of Managing events and chairing meetings at a high level
• A successful track record of working with board/executive team members

Skills & Abilities

• Exceptional verbal and written communication skills, with the ability to develop and articulate messages effectively and to suit different audiences.
• Excellent consultation and negotiation skills that have been applied in a unionised environment
• Able to think and act strategically to develop practical, innovative and creative solutions to the management of complex strategic issues.
• Highly effective presentational skills, underpinned by the ability to secure and maintain the confidence of a range of stakeholders.
• Able to analyse risk and benefit within a fast-paced environment, and to reassess priorities on a continual basis.
• Strong persuading and influencing abilities.
• Highly effective networker and relationship-builder.
• Able to actively promote and protect equality, diversity and human rights through the duties of the role.

Personal Style & Attributes

• Demonstrates a strong commitment to quality in all aspects of the Care Quality Commission’s work, and in all aspects of health and social care service provision nationally.
• Strong commitment to personalised and patient-centred service-provision, and to equality and diversity in all aspects of health and social care.
• Personally credible, with a professional demeanour that generates the trust of audiences from a range of backgrounds and at all levels within and outside the Care Quality Commission.
• Possesses self-confidence and presents as highly credible; displays integrity and demonstrates self-awareness.
• Leads by example and possesses the highest degree of integrity.
• Highly collaborative, with strong partnership-building and interpersonal skills.
• Highly corporate; strong team player and team-builder; is consistent in their behaviour, fair in dealings with others, and follows up on commitments.
• Visible, open, transparent and accountable.
• Possesses high level of resilience; driven and tenacious.
• Copes with ambiguity and is comfortable working in a fluid environment.
• Open to learning, flexible and adaptable to changes in circumstances.

Please include current salary details (basic, bonus plus any benefits) when applying